Orders are usually fulfilled and shipped within 2 business days (Monday-Friday) of purchase. Orders placed on the weekend and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business day.
We get too excited and immediately begin working on your order as soon as it is placed. Therefore, we are unable to cancel or make changes to an order after it has been confirmed.
Returns are accepted within 30 days from the shipped date. Returns must be unworn and unaltered.
We are unable to exchange items. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want.
All special order sales are final and non-refundable. Store discounts does not apply on special orders. If a special order is requested on a sale item, the price will be at retail and not at the sale price.
Returning your merchandise:
Please email us at sales@hoopsnloops.com first before sending the item back. We would like to know the reason for the return and have a chance to resolve any problems.
Securely pack your merchandise, Return Form, and the original invoice in a box or envelope of your choice. Please note you will be responsible for the return shipping cost. We are not responsible for lost return packages, and recommend you insure and track your package. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
Please address all returns to:
Hoops N’ Loops – Returns
P.O. Box 466762
Lawrenceville, Ga 30042-6762
We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Items purchased on sale are FINAL SALE only.
